Service Innovation Management at HSSE

Today is the first day of the Human Side of Service Engineering research session. From 10:30 to 12:30, Service Innovation Management session started. Six presenters were shared their research.
Prof. Kita talks about the importance of human centric approach, which Japanese industrial companies are losing recently due to the competitive situation. The human centric approach is the combination of CS + ES improvement, so people around a product work with their heart. Prof. Akiyama shared the analysis of healthcare text data. Data from doctors and from nurses show the different information structure. He proposed a framework to integrate those inputs to connected knowledge structure. Dr. Tanninen-Ahonen shared Tekes's latest program results, which focuses on user and employee driven innovation. Prof. Chesbrough gave a talk about open services innovation and a hint to Japanese industry.

Service Innovation Management chaired by Yuriko Sawatani and Ichiro Sakata
Human-centric approach of value proposition in new generation digital business
      T. Kita, Japan

Hospital management support system for patient safety: Mining track record of dosing
      M. Akiyama, I. Sakata and S. Yamamoto, Japan

Combining user and employee driven innovation
       T. Tanninen-Ahonen, Finland

Value co-creation in R and D
      Y. Sawatani and T. Arimoto, Japan

Managing unstructured service encounters: A case on ASP-based call center
      Y.-H. Lin and R. R. Chen, Taiwan

Open services innovation
      H. Chesbrough, US